Question | Answer |
1. How do I register an account at Mirax Casino? | Click the "Sign Up" button, enter your email, choose a password, and select your preferred currency. |
2. Is Mirax Casino a licensed and safe platform? | Yes, Mirax is licensed in Curaçao and uses SSL encryption to ensure player safety and game fairness. |
3. What is the welcome bonus for new players? | New players can claim a four-part bonus package worth up to $8,000 or 5 BTC plus 150 free spins. |
4. Do I need a bonus code for the first deposit? | No, the first deposit bonus is typically activated automatically after your first qualifying deposit. |
5. What are the codes for the 2nd, 3rd, and 4th bonuses? | Use codes W2, W3, and W4 respectively to unlock the subsequent parts of the welcome package. |
6. What is the minimum deposit at Mirax? | The minimum deposit is usually $20 for fiat or 0.0001 BTC (or equivalent) for crypto. |
7. Which cryptocurrencies does Mirax support? | We support BTC, ETH, LTC, BCH, DOGE, USDT, ADA, TRX, XRP, and BNB. |
8. Does Mirax Casino accept fiat currencies? | Yes, you can play using USD, EUR, AUD, CAD, NOK, NZD, PLN, JPY, and RUB. |
9. Is Mirax a "No-KYC" casino? | For crypto users, Mirax often operates as a no-KYC site, allowing for high levels of privacy and anonymity. |
10. How fast are withdrawals processed? | Crypto withdrawals are near-instant, while fiat methods can take between 1 and 3 business days. |
11. Are there any withdrawal fees? | Mirax does not charge fees for crypto withdrawals, though standard blockchain network fees apply. |
12. Can I play Mirax Casino on my mobile phone? | Yes, the site is fully optimized for mobile browsers on both iOS and Android platforms. |
13. Is there a Mirax Casino mobile app? | We offer a Progressive Web App (PWA) that you can add directly to your home screen for instant access. |
14. Which game providers are available? | We host over 100 providers, including Pragmatic Play, Play'n GO, NetEnt, BGaming, and Evolution. |
15. How many games are available in total? | Mirax offers a massive library of over 7,000 games, including slots, tables, and live dealer titles. |
16. Does Mirax have "Provably Fair" games? | Yes, many of our crypto-focused slots and original games use Provably Fair technology for transparency. |
17. What is the maximum bet with an active bonus? | The maximum bet allowed while wagering a bonus is $5 or 0.0001 BTC. |
18. What are the wagering requirements for bonuses? | The standard wagering requirement is 45x for bonus funds and 45x for free spin winnings. |
19. Does Mirax have a VIP program? | Yes, our VIP program has 10 levels (from Iron to Diamond), each offering escalating rewards. |
20. How do I earn "MCoins"? | You earn MCoins for every real-money bet you place, which can then be exchanged for bonus cash. |
21. How can I contact customer support? | You can reach our support team 24/7 via Live Chat or by emailing [email protected]. |
22. Can I play games for free in demo mode? | Yes, almost all of our slots and table games offer a "Play for Fun" mode with virtual credits. |
23. What should I do if I forget my password? | Click the "Forgot Password" link on the login screen to receive a reset link via email. |
24. Can I have more than one account? | No, Mirax strictly prohibits multiple accounts per person, household, or IP address. |
25. Is there a "Daily Reload" bonus? | Yes, we offer several weekly reloads, including the Monday Lootbox and Wednesday Match bonus. |
26. Does Mirax offer cashback? | Yes, players can receive daily cashback between 5% and 15% depending on their previous day's losses. |
27. How do I enable Two-Factor Authentication (2FA)? | Go to "Account Settings" and scan the QR code with an app like Google Authenticator for extra security. |
28. Can I set deposit limits on my account? | Yes, we provide responsible gaming tools to set daily, weekly, or monthly deposit and loss limits. |
29. How do I self-exclude from the casino? | You can request a self-exclusion period through your account settings or by contacting customer support. |
30. What is the RTP of Mirax slots? | Most of our slots have an RTP (Return to Player) between 95% and 98%. |
31. Are the game results truly random? | Yes, our games are regularly audited and use certified Random Number Generators (RNG). |
32. Does Mirax have progressive jackpot slots? | Yes, we feature famous jackpots like Mega Moolah and the WowPot series with multi-million prizes. |
33. Where can I find "Bonus Buy" games? | We have a dedicated "Bonus Buy" category in the lobby for games that let you skip straight to the feature. |
34. What are "Megaways" slots? | These are slots with dynamic reels providing up to 117,649 ways to win on every spin. |
35. Can I play Live Blackjack at Mirax? | Yes, our Live Casino offers dozens of Blackjack tables from Evolution and Pragmatic Play Live. |
36. Can I change my account currency later? | Yes, you can add multiple currencies to your profile and switch between them in the cashier. |
37. Why was my withdrawal request canceled? | Common reasons include active bonus wagering requirements or needing to provide verification documents. |
38. What is a "Lootbox" bonus? | A special promotion where you choose a chest to reveal a random prize, like free spins or cash. |
39. Are there limits on how much I can withdraw? | Withdrawal limits depend on your VIP level; the standard limit is $5,000 per week and $15,000 per month. |
40. How do I activate my free spins? | Go to the "Bonuses" section in your account profile and click "Activate" on the free spins offer. |
41. Can I cancel a withdrawal while it's pending? | Yes, you can cancel a withdrawal from your transaction history as long as it hasn't been processed. |
42. Does Mirax accept Neteller or Skrill? | Yes, we accept several popular e-wallets for both deposits and withdrawals in fiat currencies. |
43. What is the "Instant Play" feature? | All our games are "Instant Play," meaning they run directly in your browser without any downloads. |
44. Are there high-stakes tables for VIPs? | Yes, the Live Casino features Salon Privé tables with significantly higher betting limits. |
45. What are Live Game Shows? | Interactive live games like Crazy Time, Funky Time, and Monopoly Big Baller with real hosts. |
46. Where can I see my transaction history? | All your deposits, withdrawals, and game history are recorded in the "History" tab of your profile. |
47. Does Mirax deduct taxes from winnings? | No, we do not withhold taxes; it is the player's responsibility to report winnings to local authorities. |
48. How do I verify my phone number? | Enter the code sent to your phone via SMS into the verification field in your account settings. |
49. What happens if a game freezes mid-spin? | The round is recorded on the server; when you restart the game, you will see the final result. |
50. Does Mirax offer scratch card games? | Yes, we have a selection of instant-win digital scratch cards in our specialty games section. |
51. What is "Slot Volatility"? | High volatility means bigger wins that happen less often; low volatility means frequent, smaller wins. |
52. Does Mirax offer sports betting? | No, Mirax is a dedicated online casino and does not currently feature a sportsbook. |
53. How do I subscribe to the newsletter? | You can opt-in to marketing emails during registration or in your account profile settings. |
54. What is a "Sticky Bonus"? | A bonus that can be used for wagering but is deducted from your balance when you request a payout. |
55. Do I get a bonus for my birthday? | Yes, higher-tier VIP members often receive a customized birthday gift or bonus code. |
56. Can I play on my tablet? | Yes, Mirax is fully compatible with all modern iPad and Android tablet devices. |
57. What is a "Multiplier"? | A feature that multiplies your winning amount by a specific value (e.g., 2x, 5x, or 100x). |
58. How secure are Bitcoin transactions? | They are extremely secure as they are encrypted and recorded on a decentralized blockchain. |
59. Do I get rewards for reaching a new level? | Yes, every time you level up in the VIP program, you receive an instant "Level Up" reward. |
60. Does Mirax have Video Poker? | Yes, we offer several variants like Jacks or Better, Deuces Wild, and Aces & Eights. |
61. Can I use a VPN at Mirax Casino? | Using a VPN is generally not recommended and can result in account restrictions or closure. |
62. What is the minimum withdrawal amount? | The minimum withdrawal is typically $20 or 0.0002 BTC. |
63. How do I find "Hot" games? | Look for games with a "Hot" label in the lobby, which indicates they have high recent payout activity. |
64. Can I use two bonuses at once? | No, you can only have one active bonus on your account at a time. |
65. Does Mirax host slot tournaments? | Yes, we run daily and weekly tournaments where players compete for prize pools of cash and spins. |
66. Are the Live Dealers real? | Yes, all live casino games are streamed in HD from professional studios with real dealers. |
67. What is the difference in Roulette types? | European Roulette has one zero (better odds), while American Roulette has two (higher house edge). |
68. What are "Crypto Games"? | These are specific games designed to be played and paid out directly in cryptocurrency. |
69. Does Mirax offer Baccarat? | Yes, we have multiple versions including No Commission Baccarat and Speed Baccarat. |
70. How do I search for a specific provider? | Use the "Providers" filter in the game lobby to see all games from a specific studio. |
71. Do I need to verify my ID for every withdrawal? | No, once you are verified, subsequent withdrawals are usually processed without extra checks. |
72. What is a "Wild" symbol? | A symbol that replaces other symbols (except scatters) to help complete a winning payline. |
73. Can I take a "Cool-Off" period? | Yes, you can set a temporary suspension on your account for 24 hours up to 6 weeks. |
74. Does Mirax have its own "Original" games? | Yes, we offer exclusive Mirax-branded games like Buffalo Mirax and Mirax Hot Fruits. |
75. What is the legal age to play? | You must be at least 18 years old or the legal gambling age in your country of residence. |
76. Can I play Poker against other players? | No, Mirax offers Casino Poker (against the house) but does not have a PvP poker room. |
77. How do I withdraw via Bank Transfer? | Select Bank Transfer in the cashier and enter your IBAN, BIC/SWIFT, and bank details. |
78. What is the monthly withdrawal limit for VIPs? | High-level VIPs can enjoy increased monthly withdrawal limits of up to $50,000 or more. |
79. What is a "Scatter" symbol? | A symbol that triggers a bonus feature or free spins regardless of where it lands on the reels. |
80. Where are the Terms and Conditions? | You can find the full T&Cs link at the very bottom of the Mirax Casino homepage. |
81. Can I opt-out of bonuses? | Yes, if you don't want wagering requirements, you can choose to play with cash only. |
82. What is a VIP Account Manager? | A personal contact for top-tier players to handle custom bonuses, faster payouts, and support. |
83. Why choose Mirax Casino? | Because of the massive game library, ultra-fast crypto payouts, and high-value 5 BTC welcome bonus. |
84. Does Mirax support "Instant Play"? | Yes, no software download is required; all games play directly in your web browser. |
85. Can I chat with other players? | Chatting is currently limited to certain Live Dealer rooms and social media channels. |
86. How long is a bonus valid? | Welcome bonuses and free spins typically expire 14 days after they are credited. |
87. What is a "No-Wagering" bonus? | A rare bonus where any winnings are paid out in real cash without needing to be played through. |
88. How do I register on mobile? | Simply visit https://www.google.com/search?q=Mirax.com on your phone's browser and the mobile signup form will appear. |
89. Can I delete my betting history? | No, we are legally required to keep a record of all betting activity for regulatory purposes. |
90. What are "Drops & Wins"? | A Pragmatic Play promotion featuring random cash drops and massive weekly leaderboards. |
91. Does Mirax have holiday events? | Yes, we run special promotions for Christmas, Halloween, and other major seasonal events. |
92. Can I play Keno at Mirax? | Yes, Keno is available in our Specialty or Instant Win games categories. |
93. What is 2FA security? | Two-Factor Authentication adds an extra layer of protection to your account login. |
94. Can I play on a Mac? | Yes, Mirax is fully compatible with macOS using Safari, Chrome, or Firefox. |
95. What is the "Gamble" feature? | A risk game after a win that lets you try to double your payout by guessing a card color. |
96. How often are new slots added? | We add dozens of new games to our library every single week. |
97. Can I play if I am traveling abroad? | Access depends on the gambling laws of the country you are visiting; check our restricted list. |
98. Does Mirax offer Weekly Cashback? | Yes, active players are eligible for weekly cashback rewards based on their loyalty level. |
99. What is a "Re-spin"? | A game feature where one or more reels spin again while the others are held in place. |
100. How do I start playing? | Sign up at Mirax Casino, make your first deposit, and explore our galaxy of games! |